This policy describes how Modula Health (“Modula,” “we,” “us”) handles information when you use Cadence, our SMS-based care continuity companion. It is written for patients who opt in (on their own or after a clinician invite), and for the clinicians they name or who invite them.
Cadence is for adults 18 and older. It is not an emergency service and is not monitored in real time.
SMS, message frequency, and your mobile number
Message and data rates may apply. After you opt in, you may receive a few messages per week. Frequency can increase around appointments (for example, reminders the day before and the day of a session). You can reply STOP at any time to stop Cadence texts. Reply HELP for help.
We do not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes. We do not share your mobile number with third parties except the processors listed below, who use it only to send, receive, or store Cadence messages on our instructions. We use your number only to send and receive Cadence messages you opted into, and to operate, secure, and improve that service.
SMS is not an encrypted or secure channel. You acknowledge that when you opt in. Clinical depth (full plan, quotes, documents) is meant to live behind signed web links, not in SMS bodies, but any text you send may still include information you consider sensitive.
What we collect
- Mobile number, preferred time window, and appointment times you send us.
- Texts, voice memos, and photos you send to Cadence, including transcriptions of voice memos.
- Plan items and quotes in your words, and whether you confirmed them.
- Consent checkboxes and timestamps.
- Clinician name, email, and practice if you choose to share them at opt-in or if a clinician invites you. First name, if you give it, so we can tell your clinician who opted in. We do not put your mobile number in that clinician email.
- Technical logs needed to run the service (for example, delivery metadata from our SMS provider).
We do not require a password. Access to deeper views uses a time-limited signed link sent to you or your clinician.
How we use information
- To text you the Cadence prompts you opted into and to capture, echo, and confirm your plan.
- To remind you of sessions you told us about and to send a join link when you have one.
- To email your clinician a brief of your words (not a clinical interpretation) before a session.
- To keep an audit trail of what was stated, confirmed, or corrected.
- To operate, debug, and secure the service, and to comply with law.
We do not use Cadence data to sell ads. We do not build a public scoreboard, streak, or engagement ranking.
Who processes information for us
We use service providers that process data on our instructions, for example: Twilio (messaging), Neon (database), Railway (hosting), Cloudflare (DNS and file storage when configured), OpenAI (transcription and constrained text processing when configured), and Resend (clinician email when configured). They are not authorized to use your mobile number for their own marketing.
Design-partner use of Cadence is not set up as a HIPAA covered-entity treatment relationship through this product. If that status changes, we will execute the appropriate agreements before using Cadence with protected health information in that role. Separate from HIPAA, we still treat this information carefully. The FTC Health Breach Notification Rule and applicable state privacy laws may apply.
Crisis language
If a message looks like a crisis, Cadence may automatically reply with the 988 Suicide & Crisis Lifeline. That channel is not monitored by a person at Modula. If you are in danger, call 911 or 988.
Retention and deletion
We keep Cadence records for as long as needed to provide the service and to keep a care continuity history, unless you or your clinician ask us to delete them or law requires otherwise. Opting out of SMS (STOP) stops texts; it does not by itself erase stored history. Email privacy@modulahealth.io to request deletion or a copy of what we hold.
Your choices
- Do not complete the opt-in form if you do not want texts.
- Reply STOP to leave the SMS program.
- Reply HELP for SMS help.
- Email privacy@modulahealth.io for access, correction, or deletion requests.
Children
Cadence is not directed at children under 18. We do not knowingly collect their information.
Changes
We may update this policy. The “Last updated” date will change. Material SMS-program changes will be reflected here and, where required, in how we describe the program to carriers.
Contact
Modula Health: Cadence
privacy@modulahealth.io
For non-privacy questions: contact@modulahealth.io
https://modulahealth.io